30-Day 100% Money Back Guarantee
Our Mission is to make the return procedure as fast and easy as possible. We know that sometimes things don't go as planned and if for any reason you are not happy with a product* that you purchased from The Trek Media Group, you're more welcome to return it within 30 days for a refund or an exchange*. We'll provide help every step of the way. Please take the time to read carefully over our policies. If you have any questions on our policies please call or email us and we'd be happy to assist you!
Our custom tumblers are printed using the exact file that is uploaded upon ordering. In some cases if the file uploaded is not the quality desired we will work with it and do the best we can and may even send it to our in-house graphic artist to touch it up. However, the pictures and or logos can come out a little blurry or even slightly off color from what you see on the computer screen, this can be caused by the various screen resolutions. However, if you are unsatisfied with your custom tumbler we will take it back and and do the best we can to adjust it to your liking. However, it is a process to have the tumblers re made. The powder coating and printing must be lasered off then go back through powder coating and printing. Due to the lengthy replacement time we only offer one remake of the custom item and we cover return shipping to you.
The Trek Media Group Product that was purchased must be returned within 30 days of delivery. Original shipping cost is nonrefundable. Return shipping cost is the responsibility of the customer. If you have any questions regarding refunds please email or call us and we will be glad to assist you. Custom Designed Products are Not Refundable.
Products may be returned for exchange within 30 days of delivery. If the exchange is for an item of greater value, an extra charge may apply for the credit card, only, with the explicit permission from the customer. If the item that is being returned or exchanged is damaged, a restocking fee will apply. Custom Designed Products are not available to exchange. Merchandise generally will not be exchanged after 30 days.
A Restocking Fee may apply starting at 15% for any item being return. Products that are missing parts, such as lids and straws, will be subjected to a 35% restocking fee. The Restocking Fee and will be applied by subtracting The Restocking Fee from the refund. The return fee is determined by TrekTumblers and it is not negotiable.
* Please Note
While we understand that many of our customers may purchase our products to embellish the tumblers themselves, we do not guarantee any sort of warranty for the tumblers that have been altered by anyone other than ourselves. If an item is altered by anyone other than Trek Tumblers, all warranties are null and void.
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